Cash on Delivery (COD) is still one of the most popular payment methods in India, especially for new or first-time customers. But for a custom 3D printing business, COD brings both opportunities and risks. Should you offer it? How can you manage failed deliveries and payment issues? This blog helps you decide whether COD is right for your 3D print store, and how to handle it smartly.
💸 1. Why COD Attracts More Orders
- Builds trust with first-time buyers
- Popular in Tier 2/3 towns and rural areas
- Preferred by those without UPI/cards
- Helps convert more visitors into buyers
- Easier impulse buying of low-cost items (keychains, gifts, etc.)
✅ Offering COD = more orders, especially in retail
⚠️ 2. Risks of COD for 3D Printing
| Risk | Impact |
|---|---|
| Fake orders | Waste of print time and materials |
| Order rejection at doorstep | You lose shipping + print cost |
| Delay in money collection | Cash cycle slows down |
| No customization commitment | Customer may change mind post-printing |
🛠️ 3. Smart Ways to Manage COD Orders
- Partial Advance: Take ₹100–₹200 advance for personalized orders
- COD Eligibility Rules: Allow COD only for repeat customers or below ₹1000
- Auto OTP Confirmation: Validate the mobile number before processing
- Use Trusted Couriers: Like Delhivery, DTDC, Blue Dart with verified delivery agents
- Blacklist Fake Customers: Maintain a log of non-serious buyers
✅ Make COD safer with smart filtering
🧾 4. Handling Failed COD Deliveries
- Courier returns package after 3–7 days
- You lose 2-way shipping + material cost
- Mitigation steps:
- Offer store credit instead of full refund
- Resell non-custom prints if unused
- Limit high-cost COD orders (e.g. over ₹1500)
✅ Failed CODs should be rare — not a routine loss
🔗 COD at Trinity Layers
- COD available only for eligible products
- Partial advance for nameplates, custom keychains
- We use trusted courier partners for COD
- OTP or WhatsApp confirmation before print
- Refunds in store wallet for rejected orders
📩 Want to activate COD with safety filters for your store? Visit TrinityLayers.in